No Employee has the Right to Give Away Your Customers

Rude Employee

If your employee argues that the customer was wrong, you should state that it is quite possible the customer is wrong.   However that does not give you the right to argue with a customer. It might sound something like this: "That is not your job. Your job as an employee of this company is to make sure every customer want to come back and spend his hard-earned money with us. Arguing and fussing and being rude does not make that person want to come back here. Now you make think that person … [Read more...]